FAQ – Frequently Asked Questions

Here you'll find answers to the most common questions about Aguix Clothing.

📦 Shipping & Delivery

How long does delivery take?

Within Germany, we usually deliver within 3–5 business days. After dispatch, you will receive a tracking email with your tracking number.

What are the shipping costs?

Shipping within Germany is free for orders over €100. For orders below this amount, we charge a flat shipping fee of €4.99.

Do you also ship internationally?

Yes! We ship to selected European countries. Shipping costs and delivery times vary depending on the destination country and will be displayed at checkout.

🔄 Returns & Exchanges

How do returns work?

You have the right to return the goods within 14 days of receiving your order, without stating reasons. The items must be unworn, unwashed, and have all tags attached.

How long do I have to return an item?

You have 14 days from receipt of the goods to inform us of your cancellation. Simply contact us by email.

Who pays for return shipping?

For returns, you as the customer bear the return shipping costs, unless the goods were defective or delivered incorrectly.

👕 Products & Sizes

How does the clothing fit?

Our streetwear generally has a regular to slightly oversized fit. We recommend choosing one size smaller if in doubt. Detailed size charts can be found on each product page.

What materials do you use?

We exclusively use high-quality, sustainable materials – mainly 100% organic cotton. All material information can be found on the respective product page.

Are your products limited edition?

Many of our drops are limited edition. We recommend subscribing to our newsletter to be the first to know about new collections.

🌿 Sustainability

Where are your products manufactured?

All our products are manufactured in Germany. This ensures short supply chains, fair working conditions, and the highest quality standards.

Are your materials certified?

We rely on organic cotton and sustainable production processes. You can find more information about our sustainability standards on our Our Story page.

💳 Payment & Ordering

What payment methods do you accept?

We accept all common payment methods: Credit card (Visa, Mastercard), PayPal, Klarna (instalment purchase & invoice), as well as Apple Pay and Google Pay.

Can I change my order after purchase?

Orders can only be changed or cancelled as long as they have not yet been shipped. Please contact us as soon as possible by email if you need a change.

I haven't received my order confirmation – what should I do?

Please check your spam folder first. If you can't find an email there, contact us via our contact form – we'll be happy to help you.

Still Have Questions?

If you haven't found your question here, you can reach us anytime via our contact form. We usually respond within 24 hours.

– The Aguix Clothing Team 🖤